Announcement
Please be informed that our Main Servicing Counter (previously located at Menara Worldwide) is now stationed at A-13-1, 1st Floor, Block A, Jaya One 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya (PJ Branch Office).
Alternatively, you can visit any of our Branch Offices Click here
For all claims submissions click here
We thank you for your kind attention and support.
Contact Us
Toll Free : 1800 88 8811 (Within Malaysia)
: +603 2118 0188 (Outside Malaysia)
Fax : +603-2118 0288
Email : AIGMYCare@aig.com
Operation hours:
9.00am - 5.00pm
Monday to Friday, excluding Public Holidays
Mailing Address
KUALA LUMPUR (HEAD OFFICE)
AIG Malaysia Insurance Berhad (200701037463)
P O Box 11768
50756 Kuala Lumpur.
Branch Offices
Operating Hours : 9.00am - 4.45pm
(Lunch Break : 12.00 - 1.00pm)
| Branch Location | Landmark |
|---|---|
Penang 1-2-14 & 1-2-15 E-Gate, |
1. Proceed to the 2nd floor of E Gate. It’s the same row with Samsung Service Centre, facing the Tun Dr Lim Chong Eu Expressway. 2. Opposite Lotus’s Gelugor, Penang. |
Selangor A-13-1, 1st Floor, Block A, Jaya One 72A, |
1. Proceed to 1st floor above REGEN rehab centre (Unit 13-15), it’s the same row with CIMB bank. 2. Opposite bus stop Block A Jalan Professor Diraja Ungku Aziz. |
Johor Bahru E-3-5, Block E, Pusat Komersial Bayu Tasik, |
1. Proceed to 2nd floor above Yong and Rajah Advocates and Solicitor. 2. Located 4 doors away from Courts Mammoths at Southkey. |
Sabah D-23-2 & D-23A-2 (2nd Floor), |
1. Proceed to 2nd floor, Block D, KK Times Square via lift next to Moo Chuu (footwear shop). 2. Same row with Credit Guarantee Corporation (CGC). 3. Located directly opposite Imago shopping mall. |
Sarawak Suite G08, Ground & 1st Floor, Crown Towers, |
1. Proceed to ground floor of Crown Tower. 2. Located opposite Maybank Premier. 3. Connecting building with Crown Square shopping mall/office. |
Media Enquiries Contact
For media enquiries, please contact:
Corporate Communications
AIG Malaysia Insurance Berhad
Email: CorporateCommunications@aig.com
Complaint Process
Step 1: Complaint Detail
We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels.
Write to us at:
AIG Malaysia Insurance Berhad (200701037463)
Complaints Handling Unit
P O Box 11768
50756 Kuala Lumpur.
Contact Information
Toll Free : 1800 88 8811 (Within Malaysia)
: +603 2118 0188 (Outside Malaysia)
Email : AIGMYComplain@aig.com
or
Visit any of our Branch Office nearest to you
Step 2: Acknowledge Complaint
We will acknowledge receipt of your feedback within 3 days. We will contact you for further information if required and provide you with a full reply within 14 days.
Step 3: Review by External Body
Should you find the outcome of your complaint is not satisfactory, you may proceed to contact:
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Address: Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Phone : 03 - 2272 2811
Fax : 03 - 2272 1577
Email : enquiry@ofs.org.my
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Mailing Address : BNMTELELINK, Bank Negara Malaysia, P.O Box 10922, 50929 Kuala Lumpur
Phone : 1 300 88 5465 (1-300-88-LINK) or 03 2174 1717 (Overseas)
Fax : 03 2174 1515
Physical Visits : BNMLINK will receive visitors by appointment only. You may request for an appointment through their website or telephone.
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Customer Service Charter
Click here to download our Customer Service Charter.
Treat Customers Fairly Charter
Click here to download our Treat Customers Fairly Charter.